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Report a bug
Found something on the site or in your account that is not working as it should? Tell us what happened and we will look into it.
This form is for technical issues only
Where did it happen
Tell us whether the problem was on the website, in your account, in chat, while creating a transaction, during payment, or in an email notification.
What kind of issue
Let us know if something is broken, looks wrong, is slow, or shows wrong or missing information.
The page address
Paste the exact address of the page where the problem appeared so we can go straight to it.
What you expected
Describe what you thought would happen, then what actually happened instead.
Steps to reproduce
List the steps one after another, in the order you took them, so we can follow exactly what you did.
What helps us fix it faster
Device and browser
Tell us whether you were on a phone, tablet or computer, and which browser you were using.
A screenshot
If the problem is visual, a screenshot usually explains it faster than a paragraph of description.
How often it happens
Say whether it happens every time or only sometimes, and whether anything makes it more likely.
Contact permission
Let us know we may contact you about the report, otherwise we cannot come back to you with what we found.
What happens after you report
We confirm receipt
You get an acknowledgement at the email address you gave us.
Our team then follows your steps to see the problem for themselves. Reports we can reproduce are dealt with first, which is why the detail you give matters.
We come back to you
You are told what we found and whether a fix is being made.
Reporting questions
Will I hear back about my report?
Yes, if you gave us an email address and agreed to be contacted. We will let you know what we found.
I found a security vulnerability. Should I use this form?
No. Security issues should be reported privately through the process described on our Security page so they can be fixed before disclosure.
My transaction is stuck. Is that a bug?
Possibly, but anything involving money in an open transaction should go to support directly rather than through this form.
Need help right now?
If your issue is affecting an open transaction, contact support rather than waiting on a bug report.